Elasticsearch, Logstash, and Kibana enjoy the benefit of getting vivid and useful communities. You have our assurance of substantial-quality support and solitary supply of reality being an Elasticsearch Assistance consumer, even so the Elastic community can even be a practical source in your case when you want it.
If you're in cost-free demo, you may also be suitable to have the Elasticsearch Service Standard level support for as long as the demo is Lively.
The main aim of support is to be sure your deployment reveals a eco-friendly position and is accessible. There is no certain First or ongoing response time, but we do try to interact on each individual problem within just three company days.
In the Elasticsearch Service Console: Go to the Support page or select the support icon, that looks just like a existence preserver, on any site from the console. Speak to us by e-mail: [email protected]
Include things like the deployment ID that you'd like assist with, especially if you might have quite a few deployments. You'll find the deployment ID within the overview site for your cluster during the Elastic Cloud Console.
In case you are on an Elasticsearch Company Typical membership and also you are interested in relocating to Gold or Platinum support, please Get hold of us. We also endorse that you choose to read our best techniques manual for getting the most out of one's support expertise:
Our managed provider pedigree and broad consumer base makes certain that we contain the practical experience to suit any client atmosphere. It’s what we do each day Each day, we produce mission vital, high efficiency, and normally-on information options for our buyers. Our organization is focused on the operational general performance of Elasticsearch and complementary open up source info layer technologies. Dedicated staff Elasticsearch support workforce is designed up of dedicated engineers and Elasticsearch industry experts with extensive operational experience. We've got the chance to enable keep the clusters operating efficiently and properly under many problems and use situations Spin up a cluster in minutes Absolutely free Demo
In case you have any specialized questions that aren't for our Support team, hop on our Elastic Neighborhood discussion boards and obtain answers from the authorities while in the Local community, such as persons from Elastic.
For customers devoid of an Lively subscription, check out the Elastic Group forums and obtain responses from your gurus from the community, such as Elasticsearch support persons from Elastic.
Explain the situation. Include any related information, like mistake messages you encountered, dates and times when the issue occurred, or anything you're thinking that could possibly be valuable.
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In search of emergency Elasticsearch support? Will you be possessing operational troubles with the self-managed Elasticsearch cluster in output ecosystem?
By electronic mail: [email protected]. In the event you contact us by electronic mail, be sure to use the email handle that you registered with, to ensure we can assist you far more rapidly. When you are using a distribution listing as your registered electronic mail, It's also possible to register a 2nd e mail deal with with us.
These subscription stages present certain reaction situations for support difficulties, far better support protection hrs, and support contacts at Elastic. Additionally, it features support for a way-to and improvement thoughts. The exact support protection is dependent upon your subscription amount.
Our support webpages have been furnished in English, to translate to your required language You may use the created-in translate function in Chrome or Firefox.
With the release of the new Support Portal, even if you have an existing account, you may be prompted to update your password.
Include the deployment ID that you would like assist with, particularly if you have got several deployments. The deployment ID are available over the overview site for your personal cluster from the Elasticsearch Provider Console.
Lots of people sell support and after that don’t walk the stroll. Like a pure open up resource organization, we could only differentiate on selling price and support, and we treatment deeply about protecting good support and solving our clients’ issues swiftly.
Make contact with us plus a member of our staff will access out for you within just minutes We’ll quickly enable you to have a agreement in position so we could possibly get to work resolving your Elasticsearch troubles and Obtain your natural environment operational as rapid as feasible.
Just open a circumstance to let us know the identify and email tackle you want to to get extra. When opening a situation, There are several belongings you can do to get assistance more rapidly: