Elasticsearch, Logstash, and Kibana get pleasure from the benefit of possessing vibrant and useful communities. You might have our assurance of higher-high quality support and single supply of truth being an Elasticsearch Provider consumer, though the Elastic Group can even be a handy source for you personally everytime you will need it.
If you're in no cost trial, you are also qualified to get the Elasticsearch Assistance Regular level support for so long as the trial is Lively.
The primary concentration of support is to make certain your deployment shows a environmentally friendly position and is obtainable. There's no guaranteed Preliminary or ongoing response time, but we do strive to interact on each situation in 3 business times.
In the Elasticsearch Company Console: Go to the Support website page or pick out the support icon, that looks just like a everyday living preserver, on any web page while in the console. Call us by email: [email protected]
Contain the deployment ID that you want help with, particularly if you have got quite a few deployments. Yow will discover the deployment ID within the overview web page for your cluster inside the Elastic Cloud Console.
In case you are on an Elasticsearch Services Regular membership and you have an interest in transferring to Gold or Platinum support, you should Speak to us. We also advise which you study our best methods guide for getting the most out of your respective support working experience:
Our managed services pedigree and wide purchaser base ensures that we contain the knowledge to fit any client environment. It’s what we do everyday Daily, we produce mission crucial, substantial functionality, and always-on facts remedies for our customers. Our company is centered on the operational effectiveness of Elasticsearch and complementary open source data layer systems. Devoted team Elasticsearch support staff is created up of focused engineers and Elasticsearch authorities with in depth operational working experience. We now have the ability to enable keep your clusters functioning successfully and proficiently beneath numerous disorders and use circumstances Spin up a cluster in minutes Free Trial
Talk about your particular requirements If you enter a support contract with Instaclustr, you can be leveraging more than 300 million node hours of management and support working experience with open resource technologies, including the Open up Distro of Elasticsearch.
If you Call us by e-mail, you should use the email handle that you registered with, to ensure we will let you more swiftly.
Explain the trouble. Include any applicable particulars, which includes error messages you encountered, dates and periods when the trouble happened, or anything else you think may be handy.
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By e mail: [email protected]. When you Call us by email, Elasticsearch support remember to use the e-mail tackle that you just registered with, making sure that we can help you much more quickly. If you are using a distribution listing as your registered email, you can also register a second email handle with us.
Explain the issue. Include any applicable particulars, including error messages you encountered, dates and occasions when the challenge transpired, or anything you think could possibly be practical.
Our support web pages are already furnished in English, to translate to your desired language You may use the created-in translate perform in Chrome or Firefox.
With the release of the new Support Portal, even In case you have an existing account, you could be prompted to update your password.
Include the deployment ID that you'd like assist with, particularly when you have a number of deployments. The deployment ID can be found around the overview site for your cluster while in the Elasticsearch Company Console.
Some individuals provide support and afterwards don’t walk the walk. Like a pure open up resource organization, we can easily only differentiate on price and support, and we care deeply about preserving very good support and fixing our shoppers’ complications immediately.
Contact us along with a member of our team will achieve out for you within just minutes We’ll promptly assist you receive a deal in position so we will get to operate resolving your Elasticsearch problems and Get the surroundings operational as rapidly as you can.
Just open up a scenario to allow us to know the title and e-mail address you would like to be added. When opening a situation, There are some things you can perform to receive assist quicker: